Privacy Policy
Effective Date: April 2, 2026
Ascent Information Management ("AIM") is committed to protecting the privacy of visitors to this website and clients who engage our services. This Privacy Policy explains what information we collect, how we use it, and your rights with respect to that information. By using this website, you agree to the practices described in this policy.
1. Information We Collect
When you visit this website, we may collect the following types of information:
Information you provide directly. When you submit the contact form on this website, we collect your name, email address, phone number (if provided), and the content of your message. This information is used solely to respond to your inquiry.
Usage data. We use website analytics (via Umami, a privacy-focused analytics platform) to collect anonymized information about how visitors interact with our site. This includes pages visited, time on site, and general geographic region. This data contains no personally identifiable information and is not linked to individual users.
Cookies. This website uses minimal, functional cookies necessary for the site to operate correctly. We do not use advertising or tracking cookies.
2. How We Use Your Information
- To respond to inquiries submitted through the contact form
- To schedule and conduct consultations you have requested
- To improve the content and usability of this website using anonymized analytics data
- To comply with applicable legal obligations
We use the information we collect for the following purposes:
We do not use your personal information for automated decision-making or profiling.
3. How We Share Your Information
- Service providers. We may use trusted third-party tools (such as email hosting) to facilitate communication. These providers are bound by confidentiality obligations and are not permitted to use your data for any other purpose.
- Legal requirements. We may disclose your information if required to do so by law or in response to valid legal process (such as a court order or subpoena).
- Business transfers. In the unlikely event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on this website if such a change occurs.
Ascent Information Management (AIM) does not sell, rent, or trade your personal information to any third party.
We may share your information only in the following limited circumstances:
4. Healthcare Client Data
AIM provides IT services to healthcare practices including dental, medical, and veterinary offices. In the course of delivering those services, we may have access to systems that contain protected health information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA).
When acting as a Business Associate under HIPAA, AIM complies with all applicable requirements of the HIPAA Privacy Rule and Security Rule. We maintain appropriate technical, administrative, and physical safeguards to protect PHI and do not use or disclose PHI beyond what is permitted by our Business Associate Agreements with covered entity clients.
This Privacy Policy applies to information collected through this website only. It does not govern the handling of PHI or other client data managed as part of our IT services engagements.
5. Data Retention
We retain contact form submissions and related correspondence for as long as necessary to fulfill the purpose for which they were collected, or as required by applicable law. Anonymized analytics data is retained indefinitely as it contains no personally identifiable information.
You may request deletion of your personal information at any time by contacting us at the address below.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure email transmission, access controls, and regular review of our data handling practices.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Rights
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to withdraw consent where processing is based on consent
Depending on your location, you may have certain rights regarding your personal information, including:
To exercise any of these rights, please contact us using the information in Section 9 below. We will respond to your request within a reasonable timeframe.
8. Third-Party Links
This website may contain links to third-party websites (for example, social media profiles or partner resources). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Ascent Information Management
Shiner, Texas
Email: [email protected]
Phone: 361.772.6814
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this page periodically.